Why do transportation companies charge a 20% driver's minimum?

A standard fee in the private transportation business is a 20% fee for the driver, clean up crew, and miscellaneous fees. This is a minimum service fee for your driver just as restaurants charge for parties over 6.  It is there to help simplify billing giving you a bottom line price for transportation up front with your grand total. Of course, when youre driver exceeds your expectations you are welcome to provide an additional gratuity, but it is not expected.

Please note that the 20% is not a tip for the driver.  It is placed in their checks and part of this fee also goes towards airport parking ($20), highway tolls ($6+) and the clean-up crew. If you have any questions feel free to email or call us today!

Driver Training and Procedures:

DRIVER QUALIFICATIONS. Our drivers are fully licensed, developing personal traits and work habits.

COMPANY INDOCTRINATION: Our professional drivers know their duties & responsibilities backwards & forwards to avoid mistakes.
 
LIMOUSINE FAMILIARIZATION: We teach our drivers the features of our different sized vehicles.  We familiarize them with the equipment, troubleshooting, & valuable inside tips.

TRIP SHEETS AND PAPERWORK: Like any business, paperwork makes things run smoothly.
Trip Sheets are initiated for each limousine reservation.
 
COLLECTING FOR THE JOB:  We provide intensive training & important rules for collecting money.  Drivers are trained to collect upon pick up and handling credit card transactions safel.  They learn how to spot & handle different collection problems.

CLEAN UP DUTIES: We teach our drivers that image is everything in the limousine business, so fresh, sparkling clean vehicles impress our clients and sometimes earn better gratuities.  When clients leave a mess behind, drivers must re-clean the vehicle before they return. Our drivers are trained in the 16 point setup & the quick clean shortcuts, so the is always shining. We know clients love clean, sparkling cars.

YOUR OFFICE IS YOUR BRIEFCASE: Our drivers must carry 16 basic items + office supplies which are the tools of the trade. We walk them through settting up their breifcase. For instance how to open a client’s bottle of wine without a wine opener & how to find their way without maps if GPS fails. 
 
WHAT TO WEAR: Different events require different attire, so we teach our driver what attire to need for each occasion.  We teach our drivers when to wear the standard black jacket and tie or when a formal black jacket and black tie is required.

AIRPORT RUNS: The Airport Authorities have strict guidelines for drivers to follow so we give thorough training and walk throughs for Orlando Airport transportation, Sanford Airport transportation, Kissimmee Airport transportation. They are trained for airport protocol like announcement signs, staging areas and how to greet clients.

FUNERAL RUNS: Since many religions conduct different types of services we train our driver on what they need to know of their procedures + funeral home protocol.  We teach important safety rules for traveling in procession in tight formation to avoid accidents & tips on cemetery procedures.

NIGHTLIFE RUNS: We provide our chauffeurs with invaluable training about managing clients, controlling intoxicated, belligerent artiers, handling or avoiding damages to the vehicle such as cigarette burns & broken glassware, advice on dealing with occasional sick clients, and “what to do when clients get sick in the vehicle.

WEDDING RUNS: We take care in training our chauffeurs in taking special care in wedding events; different types of wedding ceremonies; special cleanup techniques; handling nervous members of the
wedding party; special procedures relating to photographers and videographers; common
etiquette for different types of weddings; and how to keep the bride’s gown from getting soiled while entering & exiting the vehicle.

DRIVING TECHNIQUES: We walk our drivers through special driving & safety tips required by a professional driver; step-by-step instruction on stretch vehicle handling characteristics; how to give the “soft or gravity-free ride” clients appreciate; braking and acceleration techniques; making lane changes lanes + executing turns & more. We teach them about unique problems reading your mirrors; why backing up causes more fender benders; & how to avoid becoming involved in minor accidents. We are provide special training on making U-turns, special driver challenges when parking at hotels, restaurants & other locations, and how to avoid the embarrassment of bottoming out
 
TWO WAY COMMUNICATION: Cell phones are used extensively for administrative details, dispatching and stayin in touch with drivers out on the road.  We provide instructions industry communication jargon & what to do when special problems are encountered like weather conditions. Special communication instructions are included when dealing with smaller airports handling private aircraft + necessary lingo for calling out aircraft tail numbers that experienced drivers use.

FOLLW UP REVIEW OF KEY POINTS: We review key points from our training on a regular schedule to ensure every driver upkeeps his special training, safety and professionalism.